NBC customer service really sucks

Remember how my Dwight Schrute bobblehead arrived in two pieces? That was July 12th. On that day, I called NBC customer service and the genius on the telephone told me not to send it back and that someone would call me in 1-2 business days with instructions. Guess what? It's been nine business days and not a peep. I had nearly forgotten about it, except I was cleaning boxes off the dining room table and found Broken Dwight. I called NBC customer service again, and this time the guy told me that I should've sent it back. Ya think? I also have to pay for postage. And Dwight is so popular that I probably won't get one until September.

Am I in an episode of The Office?