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July 30, 2014

Comcast TiVo rollout begins (with a few hiccups)

by Brad Linder, posted Dec 21st 2007 10:31AM
Steve Garfield's Tivo software installNow that Comcast is making TiVo software available to the general public (and by general public, I mean a handful of people in Massachusetts), blogger Steve Garfield decided to sign up. And lucky for us, he's documented his ordeal so you know what to expect.

OK, that's not fair. Odds are that thanks to the guinea pigs early adopters like Garfield, Comcast will have some time to work out the kinks by the time it makes TiVo software more widely available.

But right now, getting TiVo service on your Comcast box isn't exactly what I'd call easy. Garfield says first he got an email letting him know that service was available, but he couldn't find any way to sign up online. After calling Comcast support and chatting with a rep online, he was still getting nowhere until an executive called him out of the blue to confirm an appointment Garfield hadn't actually made. He was told that they would be installing a new box, and he would be able to keep his old box until he watched his recorded programs. This was just flat out wrong. What Comcast actually did was download new software to his Comcast box to provide TiVo service. No recordings were deleted.

Long story short, Garfield's service is working. And thanks to his noble sacrifice, there's a good chance that if you're in a supported area, Comcast agents might actually have a clue what you're talking about when you call to request TiVo service.

[via Tivo Blog]

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Steve Garfield

Just posted a video showing the poor response time of the HD filtering when using the Comcast Guide.

Comcast TiVo HD Guide
http://stevegarfield.blogs.com/videoblog/2007/12/comcast-tivo-hd.html

December 26 2007 at 4:57 PM Report abuse rate up rate down Reply
Steve Garfield

Thanks for the mention. They brought a new DVR with them because I was concerned about loosing my recorded shows, but when I found out from the on-site technician that the old recordings would be saved, I told them I'd prefer to keep my existing box. Same box.

If you could make my photo link to it's flickr page I'd appreciate it:

http://www.flickr.com/photos/stevegarfield/2124805649/

Also, please add the license so others know it's CC BY-NC-SA

Thanks!
--Steve

December 21 2007 at 11:23 AM Report abuse rate up rate down Reply

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