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'Outsourced' Premiere Review: How Not to Make It in India

by Maureen Ryan, posted Sep 23rd 2010 1:15PM
'Outsourced' (8:30PM ET Thursday, NBC) has a somewhat original premise, which centers on an American guy who goes to India to manage a call center.

The show treats this central culture clash with a great deal of tentativeness, a quality that never makes for good comedy, yet despite its scaredy-cat caution, 'Outsourced' still manages to be vaguely insulting and condescending.

Many, many shows have mined quality humor from fish-out-of-water scenarios. 'Outsourced' is not one of them.

Maybe there's truth to the assumption the show makes -- that the Indian call-center workers are eager to learn about America and its culture. But there's no indication that Todd Dempsy (Ben Rappaport) has any desire to to learn about Indian culture, which, in the pilot, is the source of poop jokes (Oh, the cuisine! It's spicy! And hard on the digestion, hyuck hyuck! Hey, that guy has a name that sounds vaguely rude! Heh heh, foreigners have funny names. Sigh.).

Of course it will theoretically take time for 'Outsourced' to give individual personalities to the various call-center workers, who are given little complexity in the pilot. But Todd is clearly the main character here, and he's so bland that the idea of watching him learn about anything -- including how to manage people -- doesn't seem promising.

And if Todd isn't quite clueless enough, there's Charlie (Diedrich Bader), who is clearly disgusted with his assignment in India and imports all his favorite foods from home. I'm not sure what the point of Charlie is, though I guess his belligerent ignorance makes Todd theoretically look better by comparison.

The funniest moments of the pilot usually come from Rizwan Manji, who deploys a dry and effective line delivery in his role as Todd's assistant manager, Rajiv. A sitcom told from the perspective of Rajiv, who wouldn't mind terribly if Todd fails, might actually be funny in a subversive way, but 'Outsourced' seems desperate to avoid being subversive, which pretty much neutralizes a lot of the potential for culture-clash comedy.

And the humor that has nothing to do with that aspect of the show is merely lame. There's one worker at the call center who is so shy that she speaks in a whisper. That idea is simply unfunny, and dead moments like that make the half-hour show drag.

I could go on, but why? There are many other good comedies that air on Thursday; any of them would be a better bet than this misfire. And with any luck, 'Outsourced' will be canceled soon and 'Parks and Recreation,' a terrific comedy that knows exactly how to be subversive, silly and very funny, will be back soon than mid-season, which is a long time to wait for Ron Swanson.

OUTSOURCING 'OUTSOURCED'
AOL INDIA REVIEWS THE SHOW


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Dustin

Ron Swanson? You mean...DICK SILVER! I know what ya mean though, I love me some Parks and Recreation. I'm kinda having withdrawals from it, haha! I had high hopes for Outsourced, too. The acting's not bad, it just has horrible writers, plus I'm tired of having to watch remakes and re-imaginings. At least Parks and Recreation was original!

October 14 2010 at 2:42 AM Report abuse rate up rate down Reply
Barns

More like this review is SPOT. ON. I've worked in outsourcing in India for two years, and yeah, there are a lot of inaccuracies and missed opportunities in the show. More than that, it just isn't very funny, and frequently crosses the line into being offensive. The Gupta rant at the end of episode 2, ending with him having literally nothing bad to say about Todd, 'Mr All-American', after laying into all of his Indian colleagues, was outrageous.

I wrote about it on my blog, if anyone cares - http://jdanspsawyksui.wordpress.com/2010/10/03/nbc-outsourced-inaccurate-foreigner-view/

October 03 2010 at 3:38 AM Report abuse rate up rate down Reply
karih

This show is SPOT. ON. I am friends with and work with a ton of Indian-Americans and this show has them down to a T. There are a TON of Indian-Americans in Kansas City. Hello, Sprint??

September 30 2010 at 9:53 PM Report abuse rate up rate down Reply
KXB

Not impressed, but not offended either. I am willing to give it some time to get its footing. Most comedies are not that good right off the bat. Seinfeld did not get into a groove until its second season. Cheers was the lowest rated program in its first season, eventhough it was very funny.

Instead of culture-clash comedy, they may want to consider giving the Indian characters more to do than simply stand around and be the object of Todd's curiosity. It strains credibility to think that 20-something Todd has little knowledge of Indians, even in a small-city like Kansas City. Who was working in the ER or the gas station next to the hospital?

September 24 2010 at 1:31 PM Report abuse rate up rate down Reply
nisesmith

From what I saw last night I'm going to pass. This show seems like the kind of show a bunch of ignorant frat boys might find funny. Both the American displaying typical ugly American behavior and the Indian stereotypes were cringe-worthy and just not funny. I also had a knee jerk reaction to the show because I've been out of a job and looking for anything I can find and jobs being outsourced to other countries right now is just not very humorous to me. Sorry.

September 24 2010 at 1:19 PM Report abuse rate up rate down Reply
DryedMangoez

I'm looking forward to it. I'll definitely check it out at least, but I think I'll give it a few episodes since the pilot script felt too much like obvious set-up. I'm more anxious to see what they do next.

September 23 2010 at 4:14 PM Report abuse rate up rate down Reply
David

I've seen the movie this TV show is based on & it was OK!
http://www.imdb.com/title/tt0425326/

September 23 2010 at 3:47 PM Report abuse rate up rate down Reply
oneill

You don't quite know what you're talking about. You're gonna feel pretty dumb when this is a breakout hit.

September 23 2010 at 2:46 PM Report abuse rate up rate down Reply
1 reply to oneill's comment
Craig Ranapia

It might well be -- after all, a load of borderline misogynistic crap like 'Two and a Half Men' has been a huge hit. Now I fully expect the entirely predictable "stop being so politically correct" responses; funny how often they come from Americans who rapidly lose their sense humour with British comedies where Americans are all stupid loud sluts, obsessed with sex and shopping, and crass right-wing fundie Christian bigots.

September 23 2010 at 5:52 PM Report abuse rate up rate down Reply
eric f

You mean, it's a remake of a movie with an original premise...

September 23 2010 at 2:02 PM Report abuse rate up rate down Reply

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