Subway Exec Struggles to Make Sandwiches, Locks Himself in a Freezer on 'Undercover Boss' (VIDEO)
The motto for the Subway chain of restaurants is "Eat Fresh." But no one's going to eat fresh -- or quickly -- if the chef gets locked inside the walk-in freezer. Which is what happens on 'Undercover Boss' (Sun., 9PM ET on CBS), when boss Don Fertman goes incognito. Don is the Director of Development for Subway, and though he's worked there for 29 years, he doesn't how how to make a sub-style sandwich -- which is what the company is based on, after all. Now, Fertman poses as "John Wilson." But as he goes undercover through the South, Don talks too much and jokes around, frustrating the employees who try to train him.
First, Jessi Polk says he's "really slow," and relegates Don to taking out the trash. In Alabama, the manager calls Fertman a "Chatty Cathy," as he takes an agonizingly long time to build a single sandwich. A Subway in Orlando is Don's third chance -- will the third time be the charm?
Maybe not. In Orlando, 20-year-old manager Efrain Lozada is unimpressed. Efrain is a hard worker, and he's been named manager of the month, beating out 292 rivals. He puts everything he can into his job and he wants to build a better life: He's adopted, and dreams of adopting a child of his own. Efrain is stunned by how slow Don is, and by the way that Fertman keeps laughing at his own mistakes.
The final insult comes when Don locks himself inside the store's freezer. "How do you get out of here?" Don yells. " ... Help!" Will Don manage to escape? Will this teach to him become a better employee? And can "the boss" win Efrain's approval?
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