ask the audience

When you think about, the "Phone-A-Friend" lifeline on Who Wants To Be A Millionaire has always been lame.

In theory it sounds good: if you don't know the answer you call a friend to see if they know. You even get to choose a few friends for your list so you can have people with different specialties/knowledge. So why did it fail so often? Friends that contestants called either got the question wrong, weren't that sure of the answer at all (forcing the contestant to use another lifeline to narrow it down more, like 50/50), or they couldn't even get their answer out before time ran out and the call was cut off. It always made me nervous.

Notice I used the past tense there. "Phone-A-Friend" is being dropped from the show.